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Orders and Payment
Orders are based on product availability, which may vary during the day. Accordingly, an item listed as in stock may in fact be out of stock. If you order an item that is not in stock, we will notify you that the item is backorder, and provide you with instructions on how to cancel the order and request a refund if you do not wish to wait.
If you make a mistake and want to cancel an order you have placed with Pelush, contact us immediately. We will try to accommodate your request as long as it has not yet shipped or, for custom orders, we have not begun customization. When contacting us to cancel an order, please provide your name, order details and contact information. Please note that if the item has shipped or customization has begun, the order cannot be canceled. In this case, you can request to return the item for a refund in accordance with our returns policy.
We accept payment via PayPal. You can pay via credit card (no PayPal account required), or use a PayPal account. Prices are in US dollars and we accept payment in US dollars.
Orders are typically processed and shipped from our facility within three to four business days from the date of purchase. For custom orders, the wait is approximately six weeks from the date of purchase. We will email you a tracking number when your order ships so you can track your order.
We ship overnight via UPS or FedEx. Shipping is $40. We do not ship to P.O. boxes. Signature is required at delivery.
We are unable to accept international orders online at this time. Please email us at firstname.lastname@example.org if you are interested in an international order.
Due to the exclusive nature of our stock, merchandise purchased at full price will be accepted for return if we determine that it meets our return criteria described below and it is received by Pelush within 7 days from the date you receive your order. Custom orders (including monograms) and items purchased at discounted “sale” prices are “Final Sale” and may not be returned.
Return Criteria: All returns must be in a hanging box and the merchandise in its original condition including the Pelush hanger and the Pelush garment bag. We will not credit a return of an item that has been worn, damaged, soiled or is not returned in its original condition with the original box, hanger and garment bag.
To return an item, please fill out the return form that was included in your package, and ship it to the address on the form. You must include your receipt. You are responsible for return shipping fees and insurance. We will contact you by email upon receipt and processing of the item.
If a returned item meets our return criteria, a refund will be credited back to the original form of payment. If the return does not meet our criteria, we will notify you and, upon request, send it back to you (at your expense).
Please feel free to contact us with any questions.